1. Contact support
For help with MATTRS, email support@dowhatmattrs.com and include:
- your device model and iOS version
- your MATTRS app version
- what you expected to happen
- what actually happened
2. FAQ
How does MATTRS work?
MATTRS lets you choose distracting apps and websites, then ties access to either a progress goal or a scheduled unlock window. When the condition is met, access is earned back.
Why does MATTRS ask for Screen Time / Family Controls?
MATTRS uses Apple’s Screen Time and Family Controls capabilities to hold the apps and websites you selected while a goal is active.
Why does MATTRS ask for Health access?
MATTRS uses HealthKit to read steps, exercise minutes, and mindful minutes when you create a progress-based goal tied to those metrics.
Why does MATTRS ask for Motion & Fitness?
MATTRS uses Motion & Fitness access to keep live step progress current while the app is open.
How do I restore purchases?
Open MATTRS, go to the paywall or subscription area, and use the restore option. If you still do not see premium access, verify that you are signed into the same Apple ID used to purchase the subscription.
How do I turn analytics off?
Open MATTRS Settings and turn off anonymous product analytics. This stops future analytics from being sent.
What should I do if blocking is not working?
Try this checklist:
- make sure Screen Time authorization is still enabled for MATTRS
- confirm the goal is active today and has not already unlocked
- open MATTRS once to let it refresh state if needed
- recheck the selected apps or websites tied to the goal
3. Permissions help
If permissions were denied during onboarding or later disabled in Settings, some features may not work until they are re-enabled. You can review MATTRS permissions in the iPhone Settings app.
4. Purchases and refunds
MATTRS subscriptions are handled through Apple’s App Store billing system. Renewals, payment methods, cancellations, and refunds are managed by Apple through your App Store account.
5. Privacy and legal
For details about how MATTRS handles data and the terms that apply to use of the app, review the pages below: